Privacy policy.

01 · Responsibility

Who we are

NGPass Driving Academy is a driving school based in Nottingham, United Kingdom. We are the data controller for personal information we collect and use to run our business. This means we decide why and how that information is used.

This policy covers our website, enquiries and driving tuition. It explains the information we use, the reasons for using it and the choices available to you.

02 · The details we need

Information we collect

We collect information relevant to your enquiry, booking or training. Depending on how you use our services, this may include:

• Contact details: your name, email address and telephone number.
• Lesson information: agreed pickup locations, lesson arrangements and learning progress.
• Communications: information you provide through our contact form, email, phone or WhatsApp.
• Booking and payment records: information needed to administer lessons and maintain business accounts.
• Technical information: your IP address, browser type and information used for website security, spam prevention and website measurement.

We normally receive this information directly from you when you contact us, use the website or arrange lessons. Please provide only information relevant to your enquiry. If you do not provide details needed to arrange a lesson, we may be unable to complete the booking.

03 · Purpose and lawful basis

Why we use your information

We need a lawful basis under UK GDPR for each use of personal information.

Answering booking enquiries and providing lessons

To discuss the service you request, arrange bookings, communicate about lessons and support your progress.
Contract, including steps you request before booking

Responding to other enquiries

To answer questions and manage our relationship with people who contact the business.
Legitimate interests in responding to enquiries

Maintaining financial and business records

To meet applicable accounting and tax requirements.
Legal obligation

Protecting the website and understanding its use

To help prevent misuse and improve the website. Security processing relies on our legitimate interests in running a reliable service. Optional cookies that require permission rely on consent.
Legitimate interests or consent, depending on the activity

Where we rely on legitimate interests, we consider the effect on your privacy and your rights. Where we rely on consent, you can withdraw it at any time.

04 · Services that support us

Sharing and international transfers

We use third-party services to help operate our website and communicate with learners. We share relevant information only where needed for the service or where disclosure is required by law.

• Website hosting: SiteGround provides hosting for our website.
• Communications: email, telephone and WhatsApp services carry messages and enquiries you send to us.
• Website measurement: analytics services help us understand website use, subject to the relevant cookie choices.

A provider may process information on our behalf or for its own purposes, depending on the service. Its privacy notice explains its own handling of information. Following a link to a social network or another website takes you to a service with its own privacy arrangements.

Some providers may process information outside the United Kingdom. Where a transfer is subject to UK data protection rules, appropriate safeguards must be in place. You can contact us for information about the safeguards relevant to your data.

05 · Your website choices

Cookies and website use

Cookies and similar technologies can support website security, remember preferences and help us understand how visitors use the site. Strictly necessary cookies support essential functions. Optional cookies are managed through the website’s consent preferences.

You can accept, reject or customise optional cookies using the consent controls described in our Cookie Policy. You can also manage or delete cookies in your browser. Blocking essential cookies may affect how parts of the website work.

If you cannot find or use the consent controls, email us and we will help. Choosing to reject optional cookies does not prevent you from contacting us to enquire about lessons.

06 · Retention

How long we keep information

We keep personal information for as long as it is needed for the purpose for which it was collected. Our published retention periods are:

General enquiries

Up to 12 months.

Student records

For the duration of your training.

Financial records

Up to six years.

Different information may need to be retained where a legal requirement applies or where it is necessary to deal with an unresolved complaint or legal claim. You can ask about the retention period that applies to your information.

07 · Care and access

How we protect your data

We take appropriate technical and organisational measures to protect personal information from unauthorised access, loss, misuse or disclosure. Access is restricted to people who need the information to provide our services.

Please contact us promptly if you believe information you have shared with NGPass Driving Academy has been accessed or used incorrectly.

08 · You have a say

Your privacy rights

Depending on the information and the lawful basis for using it, your rights may include:

• Asking for a copy of the personal information we hold about you.
• Asking us to correct inaccurate or incomplete information.
• Requesting deletion or restricting how information is used.
• Receiving certain information you provided in a portable format, where the right to data portability applies.
• Withdrawing consent where consent is the basis for processing. This does not affect lawful use before withdrawal.

To make a request, email info@ngpassdrivingacademy.co.uk or call 07773 008877. Explain the information or action your request concerns. We may need to confirm your identity before releasing personal information.

We normally respond within one month. If a permitted extension applies, we will explain why and tell you when to expect a response. Rights are subject to legal conditions and exceptions; we will explain any restriction that affects your request.

09 · Getting help

Questions and complaints

If you have a question about this policy, a concern about your information, or a request concerning a photograph or testimonial that identifies you, contact NGPass Driving Academy using the details below.

You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator. Visit the ICO complaints page for guidance and contact options.

Changes to this policy

We may update this policy when our services or the way we handle information changes. The current version will be available at this same website address.